Real-Time Intelligent Monitoring:

FEATURES	ChatIQ	ChatIQ Enterprise
Price* $18/month $45/month   Real-Time Visitor Monitoring See all your live website visitors on your desktop Geo Location Know each visitors city, state, country and flag in real-time Marketing Data   Pertinent information like Referrer, Search Engine, & Keywords Technical Data   See technical data like OS, Browser, Screen Resolution Time Stamped Footprints   See navigation pattern that live visitors are making on your website Visit History Log/Offline Tracking   Know visitor's visit history on your site Repeat Visitor Identification   Identify returning visitors. *uses cookie-based technology Invite & Initiate Capabilities   Proactively invite visitors through a permission based invitation banner Co-Browse Built-in   See the current page visitor is viewing through the built-in browser Current Page Url Know the current page URL of the live visitor Time of Entry Know the exact time of entry of each visitor on your site Support for secure and dynamic pages Place our code snippets on secure, non-secure, dynamic or static pages Multiple Domain Support   Manage multiple domains under one account Automated Sales Pipeline Status   Setup rules for giving sales pipeline status to visitors       << Go to TOP >>

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Secure Live Chat:

FEATURES	ChatIQ	ChatIQ Enterprise
Price* $18/month $45/month   128bit SSL Secure Chats All chats are secure, whether they initiate from secure or non-secure pages Canned Messages Store unlimited messages and insert them in any chat conversation Push Technology   Redirect the visitor to any page you want Skill Based Routing (department wise)   Create departments and setup chat routing based on visitor input Load Balancing   System automatically balances the load by routing to the least busy operator Chat Transfer/Escalation   Escalate or transfer chat to any other operator or supervisor Incoming Chat Alerts A bell rings, system tray icon blinks for incoming chat requests Insert Hyperlinks, Images Type in a URL and it automatically becomes a hyperlink or insert images in chats Simultaneous Chat Session Capability Chat with multiple visitors privately and concurrently Typing Indicator Both the visitor and agent can see who's typing Auto-Switch Chat Buttons The chat button automatically switches to offline mode when all ops are logged off Customizable Chat Window Private label your chat window by adding your top banner Operator Away Mode Put yourself in Away mode and no chat will be routed to you Email Signatures   Insert a live chat hyperlink in your email signature       << Go to TOP >>

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Web Stats & Reporting Module:

FEATURES	ChatIQ	ChatIQ Enterprise
Price* $18/month $45/month   Export Reports to Excel & PDF   Converts reports to Excel and PDF formats Advanced Report Filter   Customize reports to sort out and highlight pertinent information 3-D Charts & Graphs   Reports are equipped with a dynamic 3-D graphical presentation for visual picture on statistical information. Performance Reports   Review the effeciency of your operators based on portal and departmental level. Operator Performance   Review statistical data on the number of chats accepted, declined, ignored and calculated acceptace ratio of individual operators       << Go to TOP >>

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Application Management - Web Admin:

FEATURES	ChatIQ	ChatIQ Enterprise
Price* $18/month $45/month   Profile Centric Administration   Manage all account settings in different profiles for your different domains Visitor Data Storage & Management Complete storage of visitor data Skill Based & Rank Based Routing Configuration   Advanced setting for routing configurations Pre-Chat Window Form   Add unlimited custom questions in the pre-chat form Offline Mode Email Form Create and customize offline email message form Custom Question Wizard for Forms   Use our dynamic wizard to add custom questions Multiple Teams Integration & Restrictions   Integrate multiple teams and restrict them to certain websites based on custom rules Time Zone Support   Generate reports with respect to your specific Time Zone Templates Library for Chat Buttons Use our library or chat buttons or create your own Private Label Top Banners Use your own top banners for windows       << Go to TOP >>

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