Resolve Multiple Issues Simultaneously:
On average, a customer service representative (CSR) can handle 3-4 service sessions simultaneously with less stress and higher customer satisfaction.

Reduce Call Time through Canned Messages:
Customer service representatives can quickly capture and reuse canned messages for frequently asked questions and known resolutions to problems. This includes images, links as well as text. This dramatically reduces call times.

Push Pages:
Along with website tracking, ChatIQ has the ability to send a customer to a particular page on the website. Customer service reps can assist customers navigate to pertinent information with the click of a button.

Secure Connection:
All chat sessions on ChatIQ are fully secure regardless of whether the website is secure or not. Confidential information such as passwords, can be exchanged in chat sessions with customer reps with complete assurance.

Substantially lower overall services costs:
Providing support via live chat directly benefits the company because it lowers the high support cost associated with phones. In addition, a CSR can handle several live chat sessions simultaneously as well as man the phone lines, thus dramatically improving customer support efficiency.

Improve CSR response time and efficiency:
Live chat support allows the CSR to resolve several customer support issues simultaneously as well as man the phone lines. This improves customer satisfaction and the efficiency and effectiveness of the support staff.

Improve customer loyalty and satisfaction levels:
Customers have loyalties to companies that provide excellent customer service. One such measure is the amount of time and effort a customer has to go through to resolve an issue. With ChatIQ, call times will be reduced substantially and customer satisfaction will improve proportionally.

Increase Customer Trust:
Most customers cite a lack of trust as the reason for not purchasing online. By providing live chat capabilities to customer support teams through ChatIQ, customers will feel confident their orders will be processed correctly and there is a "live person" they can contact for help.

Performance Reports:
ChatIQ has an extensive library of reporting capabilities. Companies can monitor and report on the performance of the customer service departments on key performance indicators like average chat time.