While chatting with a visitor, all the technical data needed to support the visitor is provided to you in real-time. Information such as screen resolution, browser type, operating system and cookies preference are shown live. Providing technical support to online customers was never so easy and this makes it a great support tool for hosted solution providers and software vendors.

Send a custom message tailored to a top prospect and display it on the prospect's screen as a permission-based (visitor has the option to decline) invitation banner. Choose from a list of predefined messages or write custom messages directly from the Agent Console. For example, a prospect looking at a recent promotion for the Canon Powershot can be sent the following message: "I see you are interested in the new Canon Powershot. Can I answer any questions? Live chat here". Store this custom message for future use.

Surf pages with your visitors. See exactly what the visitor is viewing by co-browsing. View time spent on each page and their unique navigation patterns – all in real-time. ChatIQ supports all static, dynamic, and secure sites.

Store unlimited text messages, URLs and images in the Canned Library for insertion in any chat conversation with the click of a button. Dramatically improve visitor experience by quickly resolving issues and promoting specials and discounts.

Quickly direct visitors to their desired information by pushing web pages that open automatically in the visitor's browser.

Capture visitor contact information while chatting. Once the contact information is entered, it is visible to all other agents through the Agent Console. ChatIQ also identifies repeat visitors and displays their contact information.