Live chat is becoming the method of choice to increase online sales revenue as well as to quickly resolve customer service issues. ChatIQ provides sales, marketing and customer support departments with the functionality necessary to improve returns on online marketing campaigns and to increase customer satisfaction. Through its superior analysis capabilities, ChatIQ captures visitor viewing habits and purchasing behavior.

Our customers have experienced the following results by including live chat on their websites.

• 20%-40% of visitors will engage when receiving a customized invitation
• 95% of visitors who engage in a chat session ultimately make a purchase

“Online customer service improves the chance of ecommerce by 40-60%” – USA Today.

Many customers will abandon a purchase because they have problems completing the transaction or they can not find the information they need to make the purchase. Providing live chat allows customer support representatives to help visitors with their inquiries immediately and to turn frustration into instant gratification.

“Integrated customer service via chat has proven to reduce abandoned shopping carts anywhere from 20-50%” – Giga Group.

Our customers find that 75-80% of visitors will engage in a chat session when sending an invitation on the Support or Contact Us page. Providing live chat, customers receive immediate response to their needs through live interaction. This builds trust and confidence which increases the chances for repeat business.

“When it comes to building customer relationships, 72% of those surveyed said resolving problems quickly would most likely lead to further business” Customer Relations Report, Knowledge Systems & Research.

Improve customer satisfaction by resolving issues in real-time through live chat. Instead of waiting on the phone, customers can receive the information they need immediately through ChatIQ. Customer service reps (CSR) can quickly direct customers to their desired information by pushing web pages directly to their browsers. CSRs reports greater productivity and lower stress in resolving issues. Companies report lower overall costs through ChatIQ.

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ChatIQ allows sales teams to proactively interact with top prospects, thereby decreasing shopping cart abandonment and increasing online sales. Marketing departments can easily track the results of marketing campaigns through ChatIQ's advanced monitoring and reporting capabilities.

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