What does ChatIQ Enterprise offer?

ChatIQ Enterprise provides a comprehensive live chat and web monitoring solution for the enterprise. It comes ready to deliver a measurable and immediate impact to online sales revenue, customer services efficiency and internet marketing returns on investment.

Who is it for?

Online businesses
Call Centers
Sales and Fulfillment staffs
Geographically dispersed support staffs
Marketing teams

Click-to-chat live solution for your website

Highlighted Features:

Real-Time Website Monitoring with Geo Location
Secure Live Chat
Proactive & Customizable Invitations
Co-Browse & Time Stamped Footprints
Built-in Canned Message Library
Push Pages to guide visitors
Integrated Contact Center for client management
Skill Based Routing & Team Management
Live Keyword, Referrer, Search Engine & other marketing data
Real-Time Browser, OS, Screen Resolution, & other technical data
Detailed Web Traffic Stats & Complete Reporting Module
Profile Centric Administration - Support teams and sales staff can manage multiple website domains

Real Time Monitoring with Geo Location:

You can now see insightful information about your live visitors with a real-time monitoring console installed on your desktop. Details include current page, visitor pipeline status and IP location of the visitor showing each visitor’s city, state, country and flag in real-time.

Secure Live Chat:

All live chat sessions are 128bit SSL secure. Confidential information, such as billing information, can be securely exchanged allowing customer service reps to assist prospects with their orders and increasing online sales. Chats can be initiated in different ways. With ChatIQ Enterprise, visitors can click on a live chat button placed on your website or the sales rep can send a custom chat invitation banner to the visitor, which the visitor can accept to enter into a chat session.

Live Keyword, Referrer & Other Marketing Data:

Obtain real-time visibility to the search engine keywords visitors used to enter the website site. Now you will know exactly what your potential buyers are looking for on your website. You can click on the referrer URL to even see how your website is ranked for that particular key word.